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CCSLI NEWS
New Text-to-911 Service in Monterey County

On Wednesday, August 30, 2017, a Text- to-911 service was launched simultaneously in the counties of Monterey, Santa Cruz, and San Benito. CCSLI was contacted to provide sign language interpreting services, during the press conference for this momentus announcement.

With the rollout of this important new service, people facing an ermergency can now text 911, if they are unable to call that number. "In this time of advancing technology, where most of us use our cellular telephones to text message, it was time for 911 services to advance to a level to allow our public to use that technology, to reach emergency services and call for help", the speaker said.

The slogan for the service is "Call if you can, Text if you can't". However, authorities emphasize that if possible, people should still call 911.

The Text-to-911 service becomes critically important for victims of domestic violence, who may be so vulnerable they can't pick up their cell phones to call 911.

The Deaf, Hard of Hearing, and those with speech impairments will also benefit tremendously from the service. A member of the Deaf community who attended the press conference said, "Not having the technology set up before, and now having it available to text [911] is really exciting. Instead of having to go through a relay service, and now text directly, is so much easier and makes the community so much safer".

According to one source, there are estimated to be some 64,800 deaf and hard of hearing persons living in the tri-county area.

To watch the video by the Salinas Californian, click here.

Published on 01/24/18

CCSLI NEWS


New Text-to-911 Service in Monterey County

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